Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Summary


In this chapter, we covered the Sure Step Project Management Library, which includes the Project Management and Organizational Change Management disciplines. We also discussed the Projects feature in Sure Step that allows for easy setup of project templates and enables efficient collaboration with other team members in both an offline and SharePoint environment.

In the next chapter, we discuss the adoption of the Sure Step methodology from both a service provider's and an Independent Software Vendor's perspectives. We will talk about the Sure Step Adoption Roadmap and how that can help organizations adopt the methodology as their own.