Signature

Event Pattern

Classification

Case Pattern

Intent

An occurrence that impacts the case, which may lead to the addition/deletion/modification of work and tasks, as well as defines and decides the progression of the case.

Motivation

The progression of the case is determined and governed by human interactions and by the occurrence of internal and external events. Dynamic case management is about semi-structured, human-centric, information-intensive, collaborative processes that are driven by events. ACM allows you to capture events (internal/external) as and when they happen and allows you to act on them as they occur. The more responsive the case management system for the events, the more dynamic the enterprise will be.

Applicability

Events are the key components of a case management system. Case management leverages the Event Delivery Network (EDN) to publish and subscribe to events. The...