We often need a mechanism to handle unpredictable business scenarios, for which case management is the solution. This solution is characterized with unpredictable outcomes, is typically content-driven, usually depends on semi-structured information, and has unpredictable recursive flows.

In this chapter, you have witnessed the milestone pattern, the event pattern, the case interaction pattern, the holistic view pattern, and the case stage pattern. Along with the patterns, we have checked out the ad hoc features of case management that can be viewed as a practical justification to various ACM offerings. While walking through the chapters, you must have realized how empowered knowledge and case workers are. This chapter highlights the ad hoc inclusion of knowledge workers to include human intuition in processes. We have witnessed the realization of some of the ACM offerings through the sample demonstration. We have noted how Oracle ACM integrates seamlessly with SOA, EDN, processes...