User experience design is something that is becoming more and more important. UI design is different for mobile as opposed to rich desktop portals. For example, we did a project to monitor the performance and incidents of radio extranet masts for a client. The desktop version was content rich, and a user would view this to see what incidents were approaching criticality. Map rendering was central to this and is where the user journey started. However, key users required access to the same functionality from their mobile device to be able to achieve the same task while on the move or out of hours. When designing and validating the user journey for mobile access, it was clear that although the task and the targeted outcome were the same, the way they reach that outcome should be different on the mobile device. Originally, the entry point should have been the map on the mobile device similar to the portal, but when the user journey was wireframed and reviewed, it became clear that...