In this chapter, we saw how BPM as an approach to model, automate, and optimize business process is typically applied rather on a departmental level. We saw how BPM Suite 12c introduced new features that allow us to cross the bridge towards the top-down, cross-departmental, enterprise-level BPM. We depicted the key characteristics of the enterprise BPM methodology, which aligns corporate or strategic activities with actual process automation projects.

We learned the importance of modeling standards and guidelines, which should be used to gain business process insight and understanding on broad levels throughout the enterprise. The goal is to establish a shared language to talk about the capabilities and processes of the overall organization and the services it provides to its customers.

The role of data in SOA that will support business processes was understood with a critical success factor being the definition of the business data model that, along with services, will form the connection...