Everything you want to know about the Service Management functionality can be found in the Dynamics NAV Help file under Service.
This module is typically used when the company sells items that need to be serviced periodically. For example, if we manufacture and sell air conditioners, we will need to keep track of the warranty and any service calls to the clients' homes where the air conditioner is installed. Service Management should be used to help us manage this.
A common use for this is warranty registration cards. When you buy a stove oven, there's usually a little piece of card that says "Register Your Oven!" When you send the card back, the company receiving your registration card would enter your information in Service Management.
In a nutshell, the following are some of the benefits of using Service Management in Dynamics NAV:
Keep track of items sold to the customer that need to be serviced periodically.
Keep track of the warranties for...