This chapter summarized the sales and service cloud features provided by Salesforce.com. The Salesforce.com modules are huge in number, and it will take some time and some learning to get familiar with them. Salesforce.com has scope for administrators, developers, and functional consultants. The aim of this book is to get you started as an administrator on the Salesforce platform. This book is just the beginning of the vast learning of Salesforce.com. It's advisable that to get more practical insight, you should sign up for a free developer instance and play around with the configuration. You will soon find that the Salesforce platform is magic, and with just a few clicks, you can easily bring your users and business over to Salesforce.com.
Salesforce Essentials for Administrators
By :
Salesforce Essentials for Administrators
By:
Overview of this book
Table of Contents (14 chapters)
Salesforce Essentials for Administrators
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Free Chapter
User Management and User Profiling
Configuring Salesforce
Reports and Dashboards
Record-level Access, Security, and Audit Features
Session Management, Data Loader, and Data Loading Best Practices
Troubleshooting Common Problems
An Overview of Sales and Service Cloud
Index
Customer Reviews