Book Image

Splunk Operational Intelligence Cookbook - Second Edition

By : Jose E. Hernandez, Josh Diakun, Derek Mock, Paul R. Johnson
Book Image

Splunk Operational Intelligence Cookbook - Second Edition

By: Jose E. Hernandez, Josh Diakun, Derek Mock, Paul R. Johnson

Overview of this book

Splunk makes it easy for you to take control of your data, and with Splunk Operational Cookbook, you can be confident that you are taking advantage of the Big Data revolution and driving your business with the cutting edge of operational intelligence and business analytics. With more than 70 recipes that demonstrate all of Splunk’s features, not only will you find quick solutions to common problems, but you’ll also learn a wide range of strategies and uncover new ideas that will make you rethink what operational intelligence means to you and your organization. You’ll discover recipes on data processing, searching and reporting, dashboards, and visualizations to make data shareable, communicable, and most importantly meaningful. You’ll also find step-by-step demonstrations that walk you through building an operational intelligence application containing vital features essential to understanding data and to help you successfully integrate a data-driven way of thinking in your organization. Throughout the book, you’ll dive deeper into Splunk, explore data models and pivots to extend your intelligence capabilities, and perform advanced searching to explore your data in even more sophisticated ways. Splunk is changing the business landscape, so make sure you’re taking advantage of it.
Table of Contents (17 chapters)
Splunk Operational Intelligence Cookbook Second Edition
Credits
About the Authors
About the Reviewer
www.PacktPub.com
Preface
Index

Creating a ticket for application errors


When errors or other notable events are detected in your application events, you might wish to carry out some further investigation or remediation measures. Often this involves creating a ticket in a system to assign and track progress.

This recipe will show you how you can take error code data from your search results in Splunk and have it open a ticket in your helpdesk system, using a Splunk workflow action. Of course, there are tons of different ticketing systems in use out there and there isn't a one-size-fits-all approach. So, while the principles of this recipe are sound, you might need to configure things slightly differently to work with the ticketing system in use within your own business.

Getting ready

To step through this recipe, you will need a running Splunk Enterprise server, with the sample data loaded from Chapter 1, Play Time – Getting Data In. You should be familiar with navigating the Splunk user interface.

How to do it…

Follow the steps...