Book Image

Redmine Cookbook

By : Shamasis Bhattacharya
Book Image

Redmine Cookbook

By: Shamasis Bhattacharya

Overview of this book

In a variety of online project management tools, Redmine markets itself as offering flexibility. Choosing the right management tool can mean the difference between the success and failure of a project. Flexible project management tools bend themselves to fit your needs, whether that’s communication regarding a simple project, or collaboration, or more complex project methodology such as SCRUM, or an issue-code relationship, or the need of different methodology for your project. Whether you are project manager or system administrator, this book provides valuable recipes to get the best possible performance out of your team, organization, infrastructure, and Redmine itself. Through a series of carefully crafted recipes covering the nitty-gritty of Redmine, you’ll be guided through the installation of Redmine, as well as how to fine-tune and customize your Redmine installation. Finally, we walk you through integrating Redmine with other softwares and databases like Tortoise SVN and Visual Studio and troubleshooting Redmine.
Table of Contents (17 chapters)
Redmine Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface
Index

Redmine as a Helpdesk with auto-responder


A typical Helpdesk can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A Helpdesk generally manages its requests through the use of software, such as issue tracking systems. These systems often involve the use of a bug tracker. A tracker allows the Helpdesk to track and sort user requests with the help of a unique number, and it can frequently classify problems by user, computer program, or custom-defined categories. There are many software products available to support the Helpdesk function. Some target the enterprise-level Helpdesk and some target departmental needs.

Redmine can also be used as a Helpdesk application, out of the box, and due to its flexibility in nature, it can serve one or several functions of a standard web-based Helpdesk. It can be used as a Helpdesk app standalone or as a separate project...