Book Image

Redmine Cookbook

By : Shamasis Bhattacharya
Book Image

Redmine Cookbook

By: Shamasis Bhattacharya

Overview of this book

In a variety of online project management tools, Redmine markets itself as offering flexibility. Choosing the right management tool can mean the difference between the success and failure of a project. Flexible project management tools bend themselves to fit your needs, whether that’s communication regarding a simple project, or collaboration, or more complex project methodology such as SCRUM, or an issue-code relationship, or the need of different methodology for your project. Whether you are project manager or system administrator, this book provides valuable recipes to get the best possible performance out of your team, organization, infrastructure, and Redmine itself. Through a series of carefully crafted recipes covering the nitty-gritty of Redmine, you’ll be guided through the installation of Redmine, as well as how to fine-tune and customize your Redmine installation. Finally, we walk you through integrating Redmine with other softwares and databases like Tortoise SVN and Visual Studio and troubleshooting Redmine.
Table of Contents (17 chapters)
Redmine Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface
Index

Interacting with Redmine only through e-mail


If your company is large or for some other reason you need to have some users interact with the Redmine system only through e-mail, this feature is very useful. It enables your users to either create new tasks/issues by e-mail or respond to existing issues by replying to e-mail messages that are emitted by Redmine. As such, it enables all kinds of logical organizations of your business. For example, you can have users submitting support requests by e-mail, and operators processing their requests through Redmine, which is extremely useful in various kinds of helpdesk departments.

Getting ready

The first thing that you need to do is open an account for Redmine on your e-mail server. It can be [email protected] or any other username, just make sure it's the same username that Redmine is using when sending e-mails. It does not have to be the same, but it's preferred that it be the same to avoid ambiguities that different e-mail accounts can cause...