Although the deployed reporting solution works fine, we need to understand the user experience with deployed reports for improving the performance of the solution. Not only that, we need to make sure that the solution deployed is healthy and it has enough resources for processing requests received from end users.
For this, we need to keep on monitoring Reporting Services processes and activities performed by users. There can be a situation where user suddenly experiences slowness of a report or a crash with a report that has been working for long time without any issue. We need to make sure that information for all of these is captured and available for analysis when required.