Book Image

Mastering Salesforce CRM Administration

By : Rakesh Gupta
Book Image

Mastering Salesforce CRM Administration

By: Rakesh Gupta

Overview of this book

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (20 chapters)
Mastering Salesforce CRM Administration
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Test your knowledge


Q1. When you want to restrict a Salesforce1-downloadable app from accessing specific users, which of the following sharing model will you use? Choose two options:

  1. Profile

  2. Permission set

  3. Connected apps

  4. Restrict IP address

Q2. Using a SalesforceA-downloadable app, which of the following actions we can't perform?

  1. Resetting a user's password

  2. Assigning permission sets

  3. Creating a new user

  4. Freezing a user account

Q3. Enabling caching in Salesforce1 allows users to access records offline. Is this:

  1. True

  2. False

Q4. What are the different Salesforce-downloadable applications available for business users?

  1. Salesforce1

  2. SalesforceA

  3. Salesforce Authenticator

  4. Salesforce Chatter