Book Image

Mastering Salesforce CRM Administration

By : Rakesh Gupta
Book Image

Mastering Salesforce CRM Administration

By: Rakesh Gupta

Overview of this book

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (20 chapters)
Mastering Salesforce CRM Administration
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Test your knowledge


Q1. Is it possible to create a trigger directly in a production org?

  1. True

  2. False

Q2. Which layer of the MVC architecture are standard or custom objects associated with?

  1. View

  2. Model

  3. Controller

  4. View and Controller

Q3. Which of the following cannot be used on a user page layout?

  1. Tags

  2. Links

  3. Buttons

  4. Custom Fields

  5. Inline Visualforce

Q4. In an MVC architecture, which of the following corresponds to View?

  1. Page layouts

  2. Validation rules

  3. Tabs

  4. Process Builders

Q5. Which of the following statements is true about page layouts?

  1. They can have one or two columns per section

  2. We can add a list button using a page layout editor

  3. We can hide a section header detail view or edit view or both the views

  4. We can add blank spaces instead of fields

  5. We can preview a single layout for different profiles

Q6. Which edition supports Apex and Visualforce?

  1. Unlimited Edition

  2. Enterprise Edition

  3. Apex Edition

  4. Professional Edition

  5. Group Edition

Q7. Apex is executed when Data Manipulation Language events occur on the Force.com platform:

  1. True

  2. False...