Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Overview of this book

Salesforce CRM’s Winter ’17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals. At the end of the book, techniques to further enhance the system and improve the return on investment Salesforce mobile apps and mobile administration are covered, along with Salesforce Adoption Manager. Every chapter is complete with a section containing example questions of the type that you might encounter in the certification examination.
Table of Contents (18 chapters)
Salesforce CRM - The Definitive Admin Handbook - Fourth Edition
Credits
About the Author
Acknowledgments
About the Reviewer
www.PacktPub.com
Preface

Chapter 11. Studying for the Certified Administrator Exam

In the previous chapter, we looked at the administration of Salesforce mobile features which can significantly improve productivity and user satisfaction enabling users to access data and application functionality whilst on the move and showed how to configure Salesforce Classic and Salesforce1 mobile solutions.

In this chapter, we will look at the Salesforce Certified Administrator exam, which is the first credential in Salesforce's Certified Administrator program that has been developed by Salesforce for the assessment of individuals who have Salesforce CRM administration knowledge and experience. The Certified Administrator program covers the applications that form the core elements of Salesforce CRM and includes system management and the configuration options that are available to a Salesforce CRM administrator within the Sales Cloud, the Service Cloud, and the Collaboration Cloud.

The Salesforce Certified Administrator exam is...