Chatbots have become popular in the last few years, and are used by many businesses to help customers to perform routine tasks through the web. Social media and messenger platforms have added to the growth of chatbots more than anything. Recently, Facebook messenger hit 100,000 bots on its messenger platform. Along with chatbots, voicebots are also gaining a lot of traction nowadays, and Alexa by Amazon is a prime example of a voicebot. Chatbots have now penetrated deep into customer markets so that the customer gets a prompt reply and doesn't have to wait for information. With time, the evolution of machine learning has evolved chatbots from being simply conversational to action-oriented, where they can now help customers book appointments, get product details, and even take user's inputs, bookings and reservations, and orders online. The healthcare industry is seeing that the use of chatbots can help with ever-growing number of patients.
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