Recording and managing what is said in meetings can keep you out of court or at least help you win your case. Many organizations say that they do not want to get "stuck" keeping the weekly progress meeting minutes. This is crazy. They should all be jumping at the opportunity to be the one that records the information stated in a meeting. They would be the ones that write the story of what was said. Few people like meetings and even fewer like taking the meeting minutes, but when you are in a litigation case, wouldn't it be great if the court was reading your "story" of what was said in a meeting rather than the person sitting at the other table in the courtroom?
Many organizations insist on extremely fancy formatting of the minutes so they can look pretty. Not sure if this is to distract from the fact that they have very little substance in the verbiage, but arbitrators could care less how fancy they look; they are looking at the content. PCM doesn't have the fanciest looking...