Here is a list, jotted down during the interviews, of potential data elements and details which seem important to the current information flow. It's very important during this collection to note, not only the data elements' names—shall we say "provisional names" at this point—but also sample values. The benefit of this will become apparent in Chapter 3. In the following data collection, we include sample values in brackets where appropriate.
Our friend the General Manager keeps surveys filled by buyers about their buying experience as a whole. Those surveys contain remarks about the salesperson behavior. Evidently, this information is confidential, as only the General Manager and the office clerk have access to it. Survey information includes:
Date: (2006-01-02)
Salesperson's name: (Harper, Paul)
Buyer's name: (Smith, Joe)
The points to evaluate: courtesy, quality of information given, etc
For each point, the mark given by the buyer from...