This chapter summarized the sales and service cloud features provided by Salesforce.com. The Salesforce.com modules are huge in number, and it will take some time and some learning to get familiar with them. Salesforce.com has scope for administrators, developers, and functional consultants. The aim of this book is to get you started as an administrator on the Salesforce platform. This book is just the beginning of the vast learning of Salesforce.com. It's advisable that to get more practical insight, you should sign up for a free developer instance and play around with the configuration. You will soon find that the Salesforce platform is magic, and with just a few clicks, you can easily bring your users and business over to Salesforce.com.