Book Image

Mastering Salesforce CRM Administration

By : Rakesh Gupta
Book Image

Mastering Salesforce CRM Administration

By: Rakesh Gupta

Overview of this book

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (20 chapters)
Mastering Salesforce CRM Administration
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Test your knowledge


Q1. What types of paid Salesforce editions are available?

  1. Lightning Enterprise Edition

  2. Lightning Unlimited Edition

  3. Lightning Trial Edition

  4. Developer Edition

Q2. What are the two ways to get the record ID?

  1. Dashboard

  2. Report

  3. Data Loader

  4. Validation Rule

Q3. After how many days is a deleted record permanently removed from the recycle bin?

  1. 10

  2. 15

  3. 30

  4. 45

Q4. What is the total number of custom fields we can create in a Lightning Enterprise Edition custom object?

  1. 300

  2. 500

  3. 800

  4. Unlimited

Q5. It is possible for a Salesforce object to exist independently of an application.

  1. True

  2. False

Q6. What is the maximum number of master-detail relationships that can be created on a custom object?

  1. 10

  2. 40

  3. 2

  4. 8

Q7. An organization wants to leverage a custom object to track sales orders. The organization wants the ability to relate orders to parent orders in a parent-child relationship. What type of relationship should be used?

  1. Master-detail relationship

  2. Self-relationship

  3. Hierarchical relationship

  4. Many-to-many relationship