Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Overview of this book

Salesforce CRM’s Winter ’17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals. At the end of the book, techniques to further enhance the system and improve the return on investment Salesforce mobile apps and mobile administration are covered, along with Salesforce Adoption Manager. Every chapter is complete with a section containing example questions of the type that you might encounter in the certification examination.
Table of Contents (18 chapters)
Salesforce CRM - The Definitive Admin Handbook - Fourth Edition
Credits
About the Author
Acknowledgments
About the Reviewer
www.PacktPub.com
Preface

Tabs


A tab is a user-interface element that, when clicked on, displays data or activates custom functionality that you can configure. Standard tabs are provided as an included feature and custom tabs allow you to extend or to build new application functionality. Standard and custom tabs are described in more detail later in this chapter.

Hiding and showing tabs

To customize your personal tab settings, navigate to Setup | My Personal Settings | Change My Display | Customize My Tabs. Now, choose the tabs that will display in each of your apps by moving the tab name between the Available Tabs and the Selected Tabs sections and. Click Save. The following screenshot shows the section of tabs for the Sales app:

To customize the tab settings of your users navigate to Setup | Manage Users | Profiles. Now, select a profile and click on Edit. Scroll down to the Tab Settings section of the page, and set the tab setting to be either Default On, Default Off, or Tab Hidden as shown in the following screenshot...