In this chapter, we described the features that offer improvements to data quality through the use of data validation rules and dependent fields.
We also looked at the options and facilities available within Salesforce CRM for importing and exporting data into and out of the system. We briefly outlined the data storage feature in Salesforce, along with texporting backup data and the Recycle Bin.
Finally, we posed some questions to help clarify some of the key features of Salesforce CRM administration in the area of data management.
In the following chapter, we will be covering data analytics, where we will see how we can report on the data in Salesforce.
Included in the next chapter is the setting up of reports, dashboards, custom reports, and a discussion of how to use the Report Builder.