Book Image

Implementing Microsoft Dynamics 365 for Finance and Operations

By : Rahul Mohta, Yogesh Kasat, JJ Yadav
Book Image

Implementing Microsoft Dynamics 365 for Finance and Operations

By: Rahul Mohta, Yogesh Kasat, JJ Yadav

Overview of this book

Microsoft Dynamics 365 for Finance and Operations, Enterprise edition, is a modern, cloud-first, mobile-first, ERP solution suitable for medium and large enterprise customers. This book will guide you through the entire life cycle of a implementation, helping you avoid common pitfalls while increasing your efficiency and effectiveness at every stage of the project. Starting with the foundations, the book introduces the Microsoft Dynamics 365 offerings, plans, and products. You will be taken through the various methodologies, architectures, and deployments so you can select, implement, and maintain Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. You will delve in-depth into the various phases of implementation: project management, analysis, configuration, data migration, design, development, using Power BI, machine learning, Cortana analytics for intelligence, testing, training, and finally deployment, support cycles, and upgrading. This book focuses on providing you with information about the product and the various concepts and tools, along with real-life examples from the field and guidance that will empower you to execute and implement Dynamics 365 for Finance and Operations, Enterprise edition.
Table of Contents (23 chapters)
Foreword
Title Page
Credits
Disclaimer
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Resources for support


Support in the cloud world is expected to be quick, one-touch enabled, and with minimal impact to operations. However, one needs to know and leverage various tools available seeking support.

I would like to mention a saying and use it as an analogy for support in Dynamics 365 for Finance and Operations, Enterprise Edition, It takes a lot of effort to get the top position, it takes even more effort to maintain that position. To provide context with Dynamics 365, you may have successfully gone live, but it takes a significant effort to ensure smooth operations post Go Live. Using the Star Wars analogy in ERP implementation, Never underestimate the force, never under-estimate any issue until its impact and root cause is fully known.

In this chapter, you'll explore various options for seeking support, tools used in support, an end to support lifecycle, and best practices in support.

With a lot of choices, comes a lot of decision-making time; hence, we would like to empower...