Book Image

Implementing Microsoft Dynamics 365 for Finance and Operations

By : Rahul Mohta, Yogesh Kasat, JJ Yadav
Book Image

Implementing Microsoft Dynamics 365 for Finance and Operations

By: Rahul Mohta, Yogesh Kasat, JJ Yadav

Overview of this book

Microsoft Dynamics 365 for Finance and Operations, Enterprise edition, is a modern, cloud-first, mobile-first, ERP solution suitable for medium and large enterprise customers. This book will guide you through the entire life cycle of a implementation, helping you avoid common pitfalls while increasing your efficiency and effectiveness at every stage of the project. Starting with the foundations, the book introduces the Microsoft Dynamics 365 offerings, plans, and products. You will be taken through the various methodologies, architectures, and deployments so you can select, implement, and maintain Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. You will delve in-depth into the various phases of implementation: project management, analysis, configuration, data migration, design, development, using Power BI, machine learning, Cortana analytics for intelligence, testing, training, and finally deployment, support cycles, and upgrading. This book focuses on providing you with information about the product and the various concepts and tools, along with real-life examples from the field and guidance that will empower you to execute and implement Dynamics 365 for Finance and Operations, Enterprise edition.
Table of Contents (23 chapters)
Foreword
Title Page
Credits
Disclaimer
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Summary


In this chapter, you learned about post go live activities, support planning, issue management and tools to use throughout the lifecycle of an issue. We covered capabilities in LCS, such as Issue Search, Work items, Support, and various other kinds of services request. We also touched upon hotfixes and the three types, namely binary, X++ application, and metadata, which will be covered in the next chapter in detail. The role of VSTS is crucial to be on top of your support/issue lifecycle. Issues generated either in Dynamics 365 for Finance and Operations, Enterprise edition or directly in LCS, must be synchronized in VSTS with proper documentation and steps using task guides and should be tracked and maintained in VSTS for its root cause analysis till closure. We also covered the steps of submitting product-related issues to Microsoft using support tooling in LCS as well as how to raise various kinds of service request related to your production environment on Azure managed by Microsoft...