Book Image

After Action Review: Continuous Improvement Made Easy

By : Artie Mahal
Book Image

After Action Review: Continuous Improvement Made Easy

By: Artie Mahal

Overview of this book

Even if we're not consciously aware of it, we're constantly seeking improvement. This continual quest for improvement begins when you start differentiating between "what was" and "what could be." Through this book, you’ll learn how to apply both informal and formal continuous improvement approaches to reflect upon and analyze your individual work or the work of your team. The book begins by covering the basic facilitation skills that you'll need to conduct an AAR. These skills include active listening, questioning, information gathering and analysis, managing group dynamics, and more. You'll dive deep into the AAR technique and explore all its aspects in detail including its value proposition and frameworks. As you progress through the book, you'll explore the informal and formal approaches to AAR and understand the situations where each can be used. By the end of the book, you’ll be able to apply this technique and its fundamentals to assess the improve the outcome of your project you undertake or a life event.
Table of Contents (8 chapters)

Acknowledgements

In your career, you meet people who educate and inspire you in a way that instills not only new ways of thinking but also the confidence to take on the road to success. In addition to my gratitude to Mars, Incorporated for giving me numerous opportunities to learn and grow, I am deeply indebted to my colleagues and students who taught me through challenge and discourse on topics of professional interest.

My special thanks to Mike Foresman, a colleague and friend, with whom, as a “Dream Team” we jointly facilitated many workshops and conducted numerous After Action Reviews for clients in North America and elsewhere.

My editor, Lauren McCafferty, has been instrumental in not only correcting my grammar and sentence structures, but also suggesting ideas to make the flow of this professional “story” better. I am grateful to her for her contribution.

My publisher and friend, Steve Hoberman, and his staff have been once again a pleasure...