Book Image

After Action Review: Continuous Improvement Made Easy

By : Artie Mahal
Book Image

After Action Review: Continuous Improvement Made Easy

By: Artie Mahal

Overview of this book

Even if we're not consciously aware of it, we're constantly seeking improvement. This continual quest for improvement begins when you start differentiating between "what was" and "what could be." Through this book, you’ll learn how to apply both informal and formal continuous improvement approaches to reflect upon and analyze your individual work or the work of your team. The book begins by covering the basic facilitation skills that you'll need to conduct an AAR. These skills include active listening, questioning, information gathering and analysis, managing group dynamics, and more. You'll dive deep into the AAR technique and explore all its aspects in detail including its value proposition and frameworks. As you progress through the book, you'll explore the informal and formal approaches to AAR and understand the situations where each can be used. By the end of the book, you’ll be able to apply this technique and its fundamentals to assess the improve the outcome of your project you undertake or a life event.
Table of Contents (8 chapters)

Questioning

Asking the right questions about a topic of interest by anyone is very important. For a facilitator, the art of developing questions is a critical skill. At the time of engagement of an assignment, asking the right questions establishes a productive relationship with the client to gain a clear understanding of expectations.

To solicit the right information from the stakeholder interviews, the facilitator must develop specific and comprehensive questions. During sessions, facilitators continually ask questions of the participants to engage them in promoting appropriate discussions and assisting in the decision-making process. Moreover, occasionally, groups need to formulate questions to address the support of new products and services being planned. The following tools are practical for developing questions by an individual or in a group setting.

Appreciative inquiry

Appreciative Inquiry (AI) is an organization development tool that promotes asking questions in...