Book Image

After Action Review: Continuous Improvement Made Easy

By : Artie Mahal
Book Image

After Action Review: Continuous Improvement Made Easy

By: Artie Mahal

Overview of this book

Even if we're not consciously aware of it, we're constantly seeking improvement. This continual quest for improvement begins when you start differentiating between "what was" and "what could be." Through this book, you’ll learn how to apply both informal and formal continuous improvement approaches to reflect upon and analyze your individual work or the work of your team. The book begins by covering the basic facilitation skills that you'll need to conduct an AAR. These skills include active listening, questioning, information gathering and analysis, managing group dynamics, and more. You'll dive deep into the AAR technique and explore all its aspects in detail including its value proposition and frameworks. As you progress through the book, you'll explore the informal and formal approaches to AAR and understand the situations where each can be used. By the end of the book, you’ll be able to apply this technique and its fundamentals to assess the improve the outcome of your project you undertake or a life event.
Table of Contents (8 chapters)

Intervening

In facilitation, there are many interventions that must be handled situation by situation. In the case of AAR, the most important technique is addressed here: Root Cause Analysis. When it is determined that something did not work well, then how should the participants go about finding the root cause?

Ishikawa diagrams (also called fishbone diagrams or cause-and-effect diagrams) were first used in the twenties (and later popularized by Kaoru Ishikawa in the sixties) and show the causes of a specific event. The Ishikawa diagram is used for discovering root causes of problems in a variety of situations. The topic may include products, services, or any other area in an organization that demands improvement. The causes are grouped into some logical themes for further analysis and actions.

The diagram template has the main topic identified on one end as the “head of a fish” and like the skeleton of a fish, there are side “bones” or areas to identify...