Book Image

After Action Review: Continuous Improvement Made Easy

By : Artie Mahal
Book Image

After Action Review: Continuous Improvement Made Easy

By: Artie Mahal

Overview of this book

Even if we're not consciously aware of it, we're constantly seeking improvement. This continual quest for improvement begins when you start differentiating between "what was" and "what could be." Through this book, you’ll learn how to apply both informal and formal continuous improvement approaches to reflect upon and analyze your individual work or the work of your team. The book begins by covering the basic facilitation skills that you'll need to conduct an AAR. These skills include active listening, questioning, information gathering and analysis, managing group dynamics, and more. You'll dive deep into the AAR technique and explore all its aspects in detail including its value proposition and frameworks. As you progress through the book, you'll explore the informal and formal approaches to AAR and understand the situations where each can be used. By the end of the book, you’ll be able to apply this technique and its fundamentals to assess the improve the outcome of your project you undertake or a life event.
Table of Contents (8 chapters)

Managing group dynamics

A facilitator must develop good listening skills and learn to read the body language of the participants. Just as the lighthouse scans the horizon, so should be the facilitator continuously be aware of the level of engagement of the participants, be able to infer the meaning of the various behaviors, and intervene if needed. For example, if in a training workshop a participant seems to be uncomfortable with the topic of study, it is best to ask the group if they are comfortable with what was just covered. This gives participants opportunities to speak up and express what they are feeling. The same is true for any type of workshop. Some principles should be observed:

  1. Never embarrass someone or put anyone on the spot by giving undue attention, regardless of their behavior.
  2. Always maintain a professional composure and be matter of fact in dealing with the situation.
  3. Always deal with the issue at hand, as a good leader would act diplomatically and...