Book Image

After Action Review: Continuous Improvement Made Easy

By : Artie Mahal
Book Image

After Action Review: Continuous Improvement Made Easy

By: Artie Mahal

Overview of this book

Even if we're not consciously aware of it, we're constantly seeking improvement. This continual quest for improvement begins when you start differentiating between "what was" and "what could be." Through this book, you’ll learn how to apply both informal and formal continuous improvement approaches to reflect upon and analyze your individual work or the work of your team. The book begins by covering the basic facilitation skills that you'll need to conduct an AAR. These skills include active listening, questioning, information gathering and analysis, managing group dynamics, and more. You'll dive deep into the AAR technique and explore all its aspects in detail including its value proposition and frameworks. As you progress through the book, you'll explore the informal and formal approaches to AAR and understand the situations where each can be used. By the end of the book, you’ll be able to apply this technique and its fundamentals to assess the improve the outcome of your project you undertake or a life event.
Table of Contents (8 chapters)

Examples

Example 1

This is an AAR of a one-week personal cruise trip taken by my wife and me, from New York to Bermuda. The name of the cruise company is intentionally left out.

Summary:

While we enjoyed the cruise, we believe we did not get value for money paid for a better stateroom class. Among the “I Wish” categories, the most important for us next time would be to check on when the ship is refurbished / upgraded. We indicated this by using an asterisk in our list. If it has not been upgraded in the last five years or so, we will not go on it. In addition, we have learned that we can go on the comparison websites and check on the feedback by previous passengers about the quality of the food.

In this real example, which took for my wife and me no more than 15 minutes, we have collectively understood that age of the ship’s upgrading is very important to us. Moreover, we have decided to do more research about the cruise line and the venue by going...