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Extending Microsoft Dynamics AX 2012 Cookbook
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You don't have to leave Dynamics AX in order to start e-mailing and instant messaging with contacts. As long as your contacts have e-mail addresses defined against their record, you can start communicating with them directly from the application. This quick recipe will show you how to do this.
In order to e-mail and instant message from Dynamics AX to a contact, you just need to make sure that you have the e-mail addresses defined against the contact itself. To do this:
Open up the contact record and make sure that the Contact Information is populated:

To start e-mailing directly from the contact on the Dynamics AX form, follow these steps:
Anywhere that a Contact ID is shown in Dynamics AX, you should be able to see a presence indicator (a small round ball) before the ID. If you right-click on the ball, then a pop-up menu will show that will allow you to create e-mails using any of the contact information that is...