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Extending Microsoft Dynamics AX 2012 Cookbook

Extending Microsoft Dynamics AX 2012 Cookbook

By : Murray Fife
4.5 (10)
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Extending Microsoft Dynamics AX 2012 Cookbook

Extending Microsoft Dynamics AX 2012 Cookbook

4.5 (10)
By: Murray Fife

Overview of this book

Dynamics AX is built on a number of foundation products from Microsoft that are used to make it bigger, better, and stronger than the average business system. Taking advantage of these products will make your life easier. Use these tools to maximize the efficiency of your business management, taking advantage of a powerful and centralized tool set. "Extending Microsoft Dynamics AX 2012 Cookbook" will show you how to use tools that you already have to extend out Dynamics AX and discover potential new directions. You will be surprised at what you can do on a shoestring budget. The book will allow you to streamline your work processes, and use the system's powerful and centralised features to the advantage of your organization. "Extending Microsoft Dynamics AX 2012 Cookbook" will show you how to maximize the potential of Dynamics AX with common and popular tools to enhance your business management systems. We will begin by exploring how to extend Dynamics AX out with SharePoint. After this, the book will guide you through important elements in maximizing business management efficiency, focusing on key aspects like reports, dashboards, and workflows. The book will then finish by teaching you how to customize your management systems, achieving a comprehensive coverage of the most important extension processes relevant to you and your business with very little programming. This is a book for those of you that want to make the most out of Dynamics AX by using what you already have, and without breaking the bank.
Table of Contents (18 chapters)
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Extending Microsoft Dynamics AX 2012 Cookbook
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
1
Index

Summary


Within this chapter we have shown a number of the features that are available within Cases that you can use to help you to manage some incidents and requests. Using tools such as tasks, appointments, and standard processes for managing Cases will streamline your procedures. Also, using Knowledge Base articles and project collaboration workspaces will improve the management of information around the cases.

Once you have mastered the basics of how Cases can be used, you may want to try looking at some of the other capabilities that are enabled through the Case function within Dynamics AX. You may want to try:

  • Creating workflows that add alerts and more elaborate routings of tasks within the organization

  • Using questionnaires that are linked to the Case categories to gather more information as the Cases are being generated

  • Creating PowerView dashboards to track the status and frequency of cases within the organization

Cases give you a great tool for creating tracking events and issues within...

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