What is Change Management? | Practical Change Management for IT Projects

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Practical Change Management for IT Projects

By : Emily Carr

4.5 (8)

Practical Change Management for IT Projects

4.5 (8)

By: Emily Carr

Overview of this book

Practical Change Management for IT Projects

Practical Change Management for IT Projects

Credits

Credits

About the Author

About the Author

About the Reviewers

About the Reviewers

Preface

Preface

Free Chapter

What is Change Management?

What is Change Management?

Exercise – defining success

The Pillars of Change

Why Change Management is important to project success

Change Management and the project team

Exercise – team integration

Exercise – supporting Change Management

Summary

Establishing the Framework for Change

Establishing the Framework for Change

Remembering the emotional side of change

Integrating beyond your project team

Organization design

Who is your Human Resources partner?

Are job descriptions going to change?

Exercise – updating job descriptions

Sample solution

Do you have the right number of people with the skills of the future?

How will your run team be structured?

What will your support organization look like?

Summary

Building Sponsorship for the Change

Building Sponsorship for the Change

Why do we need a change network?

Steering committee

Executive sponsors

Change Agents

Super users

A final note on sponsors

Summary

Managing Your Stakeholders

Managing Your Stakeholders

Conducting a stakeholder analysis

The change curve

Understanding the stages of change

Surviving the Valley of Despair

Conducting a change impact assessment

Including end users in the change process

Working with the project team

Summary

Communicating the Change

Communicating the Change

The importance of two-way communication

Push versus pull communication

Breaking through the noise

Conducting an audience analysis

Conducting a vehicle analysis

Communication messages by project phase

Gathering feedback

Creating the communication plan

Writing good communication

Summary

Using Training to Prepare Your Stakeholders

Using Training to Prepare Your Stakeholders

The importance of training

Building knowledge through blended learning

Identifying your training audience

Gathering training input

Planning for training development

Planning for training delivery

Evaluating participants

Building continuous improvement into training

Developing a sustainable training program

Summary

Ready, Set, Change

Ready, Set, Change

Putting it all together – consolidating your templates

Top tips by chapter

Spreading the word about Change Management

Summary

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Summary

People who do not understand Change Management often question whether it is truly necessary to dedicate time, money, and staff to developing and executing a good Change Management program. By now, you should be able to meet their objections with confidence by providing the following:

A clear definition of Change Management
Research-based statistics that explain how Change Management drives project success
An explanation that Change Management needs to integrate with the other project teams
Now that you know what Change Management is and why it is important to the success of your project, we will begin to dive into some strategies to help you develop your Change Management program.

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