As mentioned in Chapter 1, What is Change Management?, organization design focuses on how the structure of your organization needs to adapt to support the change you are implementing.

Organization design is unique among the Pillars of Change because many organizations wait until after the change has been implemented to address it. The problem with this approach is that by the time the project is complete, the team is often disbanded before they are able to come back and address this topic.

I strongly recommend that you incorporate organization design into your project. To get you started, we will walk through a number of extremely important concepts that you should keep in mind throughout your project. We will look at these ideas now so you can think about how to apply them to your change program as you read the rest of the chapters.

By thinking through the following questions, you will be able to develop a high-level organization design strategy that will address the basic...