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Practical Change Management for IT Projects

By : Emily Carr
Book Image

Practical Change Management for IT Projects

By: Emily Carr

Overview of this book

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Table of Contents (12 chapters)
Practical Change Management for IT Projects
Practical Change Management for IT Projects
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
Preface
Preface
Free Chapter
1
What is Change Management?
What is Change Management?
Exercise – defining success
The Pillars of Change
Why Change Management is important to project success
Change Management and the project team
Exercise – team integration
Exercise – supporting Change Management
Summary
2
Establishing the Framework for Change
Establishing the Framework for Change
Remembering the emotional side of change
Integrating beyond your project team
Organization design
Who is your Human Resources partner?
Are job descriptions going to change?
Exercise – updating job descriptions
Sample solution
Do you have the right number of people with the skills of the future?
How will your run team be structured?
What will your support organization look like?
Summary
3
Building Sponsorship for the Change
Building Sponsorship for the Change
Why do we need a change network?
Steering committee
Executive sponsors
Change Agents
Super users
A final note on sponsors
Summary
4
Managing Your Stakeholders
Managing Your Stakeholders
Conducting a stakeholder analysis
The change curve
Understanding the stages of change
Surviving the Valley of Despair
Conducting a change impact assessment
Including end users in the change process
Working with the project team
Summary
5
Communicating the Change
Communicating the Change
The importance of two-way communication
Push versus pull communication
Breaking through the noise
Conducting an audience analysis
Conducting a vehicle analysis
Communication messages by project phase
Gathering feedback
Creating the communication plan
Writing good communication
Summary
6
Using Training to Prepare Your Stakeholders
Using Training to Prepare Your Stakeholders
The importance of training
Building knowledge through blended learning
Identifying your training audience
Gathering training input
Planning for training development
Planning for training delivery
Evaluating participants
Building continuous improvement into training
Developing a sustainable training program
Summary
7
Ready, Set, Change
Ready, Set, Change
Putting it all together – consolidating your templates
Top tips by chapter
Spreading the word about Change Management
Summary

Sample solution

Job title

Current activities

Future activities

Purchaser

Purchasers are currently responsible for receiving purchasing requests from everyone in the organization, then buying the requested goods. They then log the information about the purchase into UBuy.

Their job will become more strategic. Purchasers will no longer buy items for other people in We Shop. Instead, they will negotiate payment schedules and bulk purchasing discounts. They will compare vendor prices and select the best vendors to include in We Shop.

IT Analyst

IT Analysts were responsible for maintaining UBuy and making customizations to the software based on requests from other departments.

IT Analysts will still be responsible for maintaining We Shop, but they will no longer make on-demand customizations. They will now focus more time on end user support.

All positions

Currently, when people want to buy something, they submit a request to the Purchasing department and wait for their items to arrive...

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