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Practical Change Management for IT Projects

Practical Change Management for IT Projects

By : Emily Carr
4.5 (8)
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Practical Change Management for IT Projects

Practical Change Management for IT Projects

4.5 (8)
By: Emily Carr
Buy this Book

Overview of this book

Table of Contents (12 chapters)
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Practical Change Management for IT Projects
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Practical Change Management for IT Projects
Credits
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Credits
About the Author
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About the Author
About the Reviewers
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About the Reviewers
Preface
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Preface
Lock Free Chapter
1
What is Change Management?
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What is Change Management?
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Exercise – defining success
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The Pillars of Change
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Why Change Management is important to project success
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Change Management and the project team
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Exercise – team integration
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Exercise – supporting Change Management
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Summary
2
Establishing the Framework for Change
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Establishing the Framework for Change
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Remembering the emotional side of change
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Integrating beyond your project team
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Organization design
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Who is your Human Resources partner?
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Are job descriptions going to change?
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Exercise – updating job descriptions
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Sample solution
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Do you have the right number of people with the skills of the future?
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How will your run team be structured?
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What will your support organization look like?
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Summary
3
Building Sponsorship for the Change
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Building Sponsorship for the Change
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Why do we need a change network?
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Steering committee
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Executive sponsors
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Change Agents
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Super users
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A final note on sponsors
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Summary
4
Managing Your Stakeholders
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Managing Your Stakeholders
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Conducting a stakeholder analysis
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The change curve
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Understanding the stages of change
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Surviving the Valley of Despair
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Conducting a change impact assessment
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Including end users in the change process
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Working with the project team
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Summary
5
Communicating the Change
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Communicating the Change
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The importance of two-way communication
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Push versus pull communication
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Breaking through the noise
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Conducting an audience analysis
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Conducting a vehicle analysis
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Communication messages by project phase
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Gathering feedback
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Creating the communication plan
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Writing good communication
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Summary
6
Using Training to Prepare Your Stakeholders
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Using Training to Prepare Your Stakeholders
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The importance of training
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Building knowledge through blended learning
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Identifying your training audience
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Gathering training input
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Planning for training development
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Planning for training delivery
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Evaluating participants
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Building continuous improvement into training
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Developing a sustainable training program
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Summary
7
Ready, Set, Change
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Ready, Set, Change
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Putting it all together – consolidating your templates
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Top tips by chapter
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Spreading the word about Change Management
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Summary

Chapter 4. Managing Your Stakeholders

By the end of this chapter, you will be able to:

  • Conduct a stakeholder analysis to identify your stakeholder groups

  • Describe the behaviors that end users display during the different phases of adopting a change

  • Conduct a change impact assessment to determine how the change will impact tools and technology, business processes, and people

  • Motivate your project team, even during difficult projects

Once you have your sponsors in place, you need to understand who your stakeholders are and how to work with them throughout the change.

A stakeholder is any individual or group that is impacted by the change. They fall into three main categories: sponsors, end users, and the project team. We developed a plan to work with sponsors in Chapter 3, Building Sponsorship for the Change. This chapter will focus on end users and the project team.

An end user is anyone who will have to use the new tools, follow the new processes, or displays the new behaviors that you are implementing...

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