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Practical Change Management for IT Projects

Practical Change Management for IT Projects

By : Emily Carr
4.5 (8)
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Practical Change Management for IT Projects

Practical Change Management for IT Projects

4.5 (8)
By: Emily Carr
Buy this Book

Overview of this book

Table of Contents (12 chapters)
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Practical Change Management for IT Projects
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Practical Change Management for IT Projects
Credits
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Credits
About the Author
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About the Author
About the Reviewers
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About the Reviewers
Preface
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Preface
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1
What is Change Management?
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What is Change Management?
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Exercise – defining success
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The Pillars of Change
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Why Change Management is important to project success
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Change Management and the project team
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Exercise – team integration
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Exercise – supporting Change Management
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Summary
2
Establishing the Framework for Change
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Establishing the Framework for Change
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Remembering the emotional side of change
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Integrating beyond your project team
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Organization design
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Who is your Human Resources partner?
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Are job descriptions going to change?
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Exercise – updating job descriptions
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Sample solution
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Do you have the right number of people with the skills of the future?
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How will your run team be structured?
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What will your support organization look like?
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Summary
3
Building Sponsorship for the Change
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Building Sponsorship for the Change
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Why do we need a change network?
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Steering committee
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Executive sponsors
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Change Agents
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Super users
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A final note on sponsors
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Summary
4
Managing Your Stakeholders
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Managing Your Stakeholders
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Conducting a stakeholder analysis
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The change curve
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Understanding the stages of change
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Surviving the Valley of Despair
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Conducting a change impact assessment
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Including end users in the change process
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Working with the project team
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Summary
5
Communicating the Change
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Communicating the Change
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The importance of two-way communication
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Push versus pull communication
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Breaking through the noise
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Conducting an audience analysis
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Conducting a vehicle analysis
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Communication messages by project phase
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Gathering feedback
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Creating the communication plan
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Writing good communication
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Summary
6
Using Training to Prepare Your Stakeholders
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Using Training to Prepare Your Stakeholders
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The importance of training
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Building knowledge through blended learning
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Identifying your training audience
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Gathering training input
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Planning for training development
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Planning for training delivery
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Evaluating participants
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Building continuous improvement into training
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Developing a sustainable training program
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Summary
7
Ready, Set, Change
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Ready, Set, Change
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Putting it all together – consolidating your templates
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Top tips by chapter
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Spreading the word about Change Management
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Summary

The change curve

Now that you have identified your stakeholders, you can begin to measure their progress toward adopting the change. Change managers often measure how well stakeholders are adopting the change by measuring their behavior against a change curve. There are different versions of the change curve that address both behaviors and emotions. The two most common curve shapes are discussed in the following sections.

Change and grief

People often associate change with loss. As a result, there are some change managers that use the Kubler-Ross Five Stages of Grief to explain the stages of change that people experience. These stages are:

  1. Denial

  2. Anger

  3. Bargaining

  4. Depression

  5. Acceptance

Using these stages, people will move from the left side of the following curve to the right:

The classic change curve

Other change managers follow what many consider the classic change curve. Daryl Conner, author of Managing at the Speed of Change (Random House; 1 edition (February 7, 2006)), listed the following eight...

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