Now that you have identified your stakeholders and understand their movement along the change curve, you're ready to conduct a change impact assessment.
The change impact assessment identifies how the change will impact the tools/technology, processes, and people in your organization. Notice that "impact" is a value neutral word. An impact can be either negative or positive.
The first step in conducting the Change Impact Assessment (CIA) is to determine how the change will impact the tools and technology in the organization. This step comes first because it is usually straightforward, and the results will help you complete the process and people portions of the CIA.
Begin by listing the top five to ten benefits that your organization wants to achieve related to the change program. Some examples might be, "reduce the time required to approve purchase requisitions", "have automated regulatory checks", or "standardize business...