In Chapter 3, Building Sponsorship for the Change, we discovered why it is important to include your sponsorship groups in the project, and created a plan around the activities that they would participate in. It is equally important to include end users in various activities throughout the project. You don't need to include every end user; however, it is a good idea to select a representative sample from the various stakeholder groups you identified earlier in this chapter.
Consider including individual stakeholders that are very influential or that need to increase their level of support.
The following is a list of activities that you should include a group of end users with. Note that this is not an exhaustive list. Consider the activities that are key to the success of your change, and think about whether it makes sense to include a group of end users.
User acceptance testing: Once your project team and super users have conducted the majority...