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Practical Change Management for IT Projects

Practical Change Management for IT Projects

By : Emily Carr
4.5 (8)
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Practical Change Management for IT Projects

Practical Change Management for IT Projects

4.5 (8)
By: Emily Carr
Buy this Book

Overview of this book

Table of Contents (12 chapters)
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Practical Change Management for IT Projects
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Practical Change Management for IT Projects
Credits
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Credits
About the Author
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About the Author
About the Reviewers
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About the Reviewers
Preface
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Preface
Lock Free Chapter
1
What is Change Management?
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What is Change Management?
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Exercise – defining success
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The Pillars of Change
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Why Change Management is important to project success
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Change Management and the project team
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Exercise – team integration
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Exercise – supporting Change Management
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Summary
2
Establishing the Framework for Change
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Establishing the Framework for Change
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Remembering the emotional side of change
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Integrating beyond your project team
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Organization design
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Who is your Human Resources partner?
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Are job descriptions going to change?
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Exercise – updating job descriptions
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Sample solution
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Do you have the right number of people with the skills of the future?
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How will your run team be structured?
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What will your support organization look like?
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Summary
3
Building Sponsorship for the Change
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Building Sponsorship for the Change
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Why do we need a change network?
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Steering committee
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Executive sponsors
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Change Agents
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Super users
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A final note on sponsors
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Summary
4
Managing Your Stakeholders
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Managing Your Stakeholders
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Conducting a stakeholder analysis
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The change curve
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Understanding the stages of change
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Surviving the Valley of Despair
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Conducting a change impact assessment
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Including end users in the change process
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Working with the project team
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Summary
5
Communicating the Change
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Communicating the Change
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The importance of two-way communication
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Push versus pull communication
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Breaking through the noise
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Conducting an audience analysis
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Conducting a vehicle analysis
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Communication messages by project phase
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Gathering feedback
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Creating the communication plan
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Writing good communication
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Summary
6
Using Training to Prepare Your Stakeholders
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Using Training to Prepare Your Stakeholders
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The importance of training
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Building knowledge through blended learning
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Identifying your training audience
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Gathering training input
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Planning for training development
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Planning for training delivery
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Evaluating participants
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Building continuous improvement into training
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Developing a sustainable training program
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Summary
7
Ready, Set, Change
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Ready, Set, Change
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Putting it all together – consolidating your templates
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Top tips by chapter
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Spreading the word about Change Management
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Summary

Working with the project team

The last stakeholder group we will focus on is the project team. It is easy to forget that members of the project team are stakeholders; after all, working on the project is their job.

Note

Tip

Remember though that the project team's everyday performance has a direct and powerful impact on the success of the project.

Dealing with a difficult project

Project work is difficult. Many project team members work much longer hours than usual. They are learning and applying new skills all the time. Timelines are tight, deadlines loom, and the pressure is high. Added to this, many team members are worried about whether their colleagues will like the change they are implementing, and it's not surprising that after a while, people start to become frustrated, discouraged, and overwhelmed.

All of these issues are amplified when a project encounters difficulties such as falling behind schedule, running out of money, struggling with technical issues, or encountering unexpected...

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