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Practical Change Management for IT Projects

Practical Change Management for IT Projects

By : Emily Carr
4.5 (8)
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Practical Change Management for IT Projects

Practical Change Management for IT Projects

4.5 (8)
By: Emily Carr
Buy this Book

Overview of this book

Table of Contents (12 chapters)
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Practical Change Management for IT Projects
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Practical Change Management for IT Projects
Credits
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Credits
About the Author
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About the Author
About the Reviewers
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About the Reviewers
Preface
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Preface
Lock Free Chapter
1
What is Change Management?
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What is Change Management?
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Exercise – defining success
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The Pillars of Change
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Why Change Management is important to project success
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Change Management and the project team
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Exercise – team integration
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Exercise – supporting Change Management
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Summary
2
Establishing the Framework for Change
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Establishing the Framework for Change
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Remembering the emotional side of change
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Integrating beyond your project team
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Organization design
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Who is your Human Resources partner?
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Are job descriptions going to change?
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Exercise – updating job descriptions
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Sample solution
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Do you have the right number of people with the skills of the future?
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How will your run team be structured?
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What will your support organization look like?
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Summary
3
Building Sponsorship for the Change
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Building Sponsorship for the Change
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Why do we need a change network?
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Steering committee
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Executive sponsors
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Change Agents
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Super users
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A final note on sponsors
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Summary
4
Managing Your Stakeholders
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Managing Your Stakeholders
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Conducting a stakeholder analysis
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The change curve
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Understanding the stages of change
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Surviving the Valley of Despair
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Conducting a change impact assessment
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Including end users in the change process
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Working with the project team
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Summary
5
Communicating the Change
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Communicating the Change
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The importance of two-way communication
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Push versus pull communication
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Breaking through the noise
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Conducting an audience analysis
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Conducting a vehicle analysis
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Communication messages by project phase
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Gathering feedback
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Creating the communication plan
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Writing good communication
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Summary
6
Using Training to Prepare Your Stakeholders
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Using Training to Prepare Your Stakeholders
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The importance of training
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Building knowledge through blended learning
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Identifying your training audience
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Gathering training input
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Planning for training development
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Planning for training delivery
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Evaluating participants
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Building continuous improvement into training
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Developing a sustainable training program
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Summary
7
Ready, Set, Change
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Ready, Set, Change
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Putting it all together – consolidating your templates
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Top tips by chapter
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Spreading the word about Change Management
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Summary

Chapter 6. Using Training to Prepare Your Stakeholders

By the end of this chapter, you will be able to:

  • Define different types of training

  • Identify the groups that need to be trained

  • Gather training input from all relevant teams

  • Build training development and delivery plans

  • Develop training evaluations

  • Create a training sustainability plan

We are now ready to look at the last Pillar of Change: training.

When people think about Change Management, training is one of the first activities that come to mind. Training is one of the most visible aspects of a Change Management program. It also requires some of the most detailed and structured planning and execution.

The steps required to plan and deliver a robust training program could fill an entire book. Therefore, this chapter is designed to help you develop a high-level training strategy. By completing the exercises throughout the chapter, you will create a clear direction for your training program. This direction can then be broken down into more detailed...

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