Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Chapter 1. Conflict in the Workplace

 

"The opposite of a profound truth may well be another profound truth"

 
 --—Niels Bohr, Danish physicist

An understanding of the key principles of conflict and the impact it has on individuals will help you to understand why mediation can be so effective. Understanding the foundational ideas upon which the concept of mediation is built will give you a greater sense of the skills needed to mediate and facilitate workplace disputes. By acknowledging some of the causes of conflict in a contemporary office environment, you will gain a stronger understanding of exactly when and how you should take action.