Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Conflict road map


Mediation is part of a bigger picture of conflict resolution. It is always useful to have this in mind to gain some sense of perspective and context as to how mediation fits into the larger process of resolving conflict, as this will enable you to gain a greater handle on the conflict and where you are trying to get to with the mediation. The following figure represents a road map of conflict resolution. This should enable you to successfully manage any conflict situation in a way that is appropriate and effective.