Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Creativity and identifying needs and interests


As we saw earlier, it is for the parties to resolve the conflict or not and for the former to come to whatever solution works for them. Since there is no limit to what can be agreed in a mediation context (other than things outside yours and the parties' control) there is an infinite range of solutions available.

In your role as a facilitator, you can assist the parties by helping to identify creative solutions. The best way to do this is to put forward a number of possible options for the parties to consider or brainstorm ideas using a flip chart. Don't worry about putting forward daft ideas; the more creative you can be in offering solutions that are "outside the box" the better, as this may generate other ideas and encourage new ways of thinking. It may also encourage the parties to look for and become focused on finding solutions.

One way that you can help the parties to identify possible solutions is to help to identify their needs and interests...