Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Maintaining neutrality and independence

In the context of mediation, being neutral can be summed up as:

  • Not being affiliated with either side

  • Maintaining the process in a way that is mutually acceptable to both sides

  • Having no personal interest in the outcome

  • Approaching the proceedings with an open mind

  • Putting aside your own prejudices and values

Maintaining neutrality is important for a number of reasons, including building the trust, confidence, and respect of the parties and demonstrating fairness.

In practice, it can be very difficult to maintain neutrality, particularly where you may be acting as a mediator within your own organization and with people that you know or have some prior knowledge of. In these situations, it is far more difficult to put aside your own prejudices or views of people and not to have some preference in terms of the outcome. Also, demonstrating neutrality and independence can often be very much about perception.

The following hints and tips may help you to achieve...