Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)


Maintaining confidentiality is an extremely important principle of mediation. The parties need to have absolute confidence that what they say throughout the process will remain entirely confidential. This will enable them to feel that the mediation is a safe environment in which they can say what they really think and feel and be completely open and honest.

If the parties are truly honest, then it is far more likely that the parties will achieve an understanding of each other and appreciate the impact of the conflict situation on each other.

As the mediator, you can assure the parties of the confidentiality of the process by:

  • Explaining the confidentiality of the process before and at the commencement of mediation.

  • Requiring the parties to sign an agreement confirming and committing to confidentiality (see Chapter 3, The Mediation Process).

  • At the end of each session with an individual party, ensure you clarify which parts of what has been said can and cannot disclosed to the...