Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Summary


In this chapter, we explored the key skills that need to be mastered to effectively mediate, and looked at ways that you can practice and master these skills. A final word of advice is to simply give these skills a go: don't worry too much about precisely what and how you say things as you can always have another go. It is far better to try and learn from your experience, than not to try at all.

In the next chapter, we will look at how these skills relate to the mediation process itself.