Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Chapter 3. The Mediation Process

This chapter sets out the key principles of mediation and describes the various stages of the process. It looks at the purpose of each stage, considers when you might want to have joint sessions or individual meetings, and how the skills discussed in Chapter 2, Mediator Skill Set, are utilized during the process. Finally, there is consideration of some practical issues such as venue and room setup.