Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Key principles


A mediation process is outside of any formal (that is, disciplinary or grievance) or legal process. Ideally, mediation should be considered and commenced before these processes, but if this is not the case then the formal process can and should be halted while mediation takes place.

A very important principle of mediation is that it is a voluntary process. That means that mediation can only take place if both parties consent to do so. This is an important first step. By voluntarily agreeing to try to do something to resolve the situation, the parties have accepted that they have a choice (and possibly some responsibility) about whether to resolve the specific issue or not.

It is confidential and without prejudice. Anything that is said throughout the mediation process is confidential and cannot be used for any other purposes. For example, it cannot be used in any subsequent formal proceedings or legal proceedings.

It is transformative and empowering, giving control to the parties...