Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Pre-mediation discussions


Once it has been decided that the parties are open to mediation and you have been appointed as the mediator, the first part of the process is to engage in pre-mediation discussions with the individual parties.

If it is easy to do so, then it would be preferable to have these discussions face-to-face. However, if this is not feasible (in my practice it rarely is) then there is no problem in having these discussions over the phone or perhaps by an online voice application (such as Skype).

However you do this, it is obviously important to ensure that you arrange to make contact in a confidential and sensitive manner, and arrange the call so that the party can be assured of privacy.

Ahead of the discussions, it may be useful if the parties have been sent some information or guidance regarding mediation. I have put together a short Guide to Mediation, which I will generally ask those appointing me to pass on to the parties. This also gives them an opportunity to check me...