Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Timings and the length of mediation


A whole day should be set aside for the mediation session. Those involved should clear their diaries and wherever possible, not be under too many time constraints. This is something that I discuss in pre-mediation discussions so that this is made clear. Often this is met with some surprise and a bit of resistance, particularly when people have busy schedules. It is amazing how often people assume that a conflict that has been ongoing for some considerable time can be resolved in a couple of hours!

In practice, it is surprising how quickly a day goes by when in the midst of the process. It is very unlikely that the parties will want to go back to work after such an intense and difficult process, and if they do, they are unlikely to be productive.

One word of caution: be careful not to go on for too long and be aware of how the parties are coping. There is a temptation at the end of the day to get things finalized and to keep going at all costs. In a particular...