Book Image

The Manager's Guide to Mediating Conflict

By : Alison J Love
Book Image

The Manager's Guide to Mediating Conflict

By: Alison J Love

Overview of this book

Table of Contents (10 chapters)

Meeting on the day


You need to carefully manage the arrival of parties on the day of the mediation. I always ensure that I arrive in plenty of time before the parties are scheduled to arrive. This allows you to be cool, calm, and collected and in the right frame of mind. It also gives you time to set up the room before others arrive.

It is important to schedule the arrivals of the parties. I would suggest half an hour apart. This avoids them turning up and bumping into each other in an unprepared way. It also allows you to have some time with each separately before you start to make sure the parties are ready to go and are settled. The parties can also have the opportunity to go through their opening statements and ask any questions about the process or how the day will go.

This meeting is also used to obtain the parties' signatures to the Agreement to Mediate, which ensures that parties sign up to and commit to the confidentiality of the process. I have provided a sample of an Agreement to...